Industrial Laminate Producer and Distributor
www.dkgroup.com  

Challenge: 
Poor quality performance placed large customer contracts at risk.

Process: 
Designed and implemented team based quality management system and customer communication process to proactively eliminate root cause problems and retain key customer.

Result: 
Increase in yield from 70% to 89% and monthly credits reduced by 66%.  Key customer retained.  Annualized impact of $1.2 million. 

Experience:  
“Measuring and communication are changing performance. A big benefit of this process is that we (sales and operations) are regularly talking to each other and are now resolving issues”

Bob Selleck, Plant Manager