Marketing Sales and Service Group
www.langenfeld.com  

Challenge: 
Flawlessly launch new high profile service contract at biggest customer using 100 newly hired service personnel.

Process: 
Designed and launched class-room and in-field training program

Result: 
New retail contract launched on time and to great satisfaction of customer.

Experience:  
“Ara’s experience and knowledge made him the right choice to research, document develop our internal training process and the materials we used to educate our employees on providing BEST IN CLASS service to our largest client – The Home Depot. We even invited the top executives of Home Depot to view our training first hand and they were very complimentary on the level of detail and quality of the training we provided to our employees. We couldn’t have gotten off to a better start on this highly visible project.”

Howard B. Schwedel, Chief Financial Officer