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Privacy Policy

Updated January 27, 2016


Welcome to DemandCaster!

This Privacy Policy was written to help you better understand how we collect, use and store your information. Since technology and privacy laws are always changing, we may occasionally update this policy. If a significant change is made, we will be sure to post update within the DemandCaster application or via email. If you continue to use DemandCaster after these changes are posted, you agree to the revised policy.

By signing up for any of the planning platforms or add-ons offered by DemandCaster (together, the “Services”), you are agreeing to the terms of this Privacy Policy and, as applicable, the Terms of Service. This policy is a legally binding agreement between you and your company as the user of the Services (referred to as “you” or “your”) and Plex Systems, Inc. and its suppliers and partners. If we add any new features or tools to our Services, they will also be subject to this policy.

We will keep your Personal Information accurate, complete and up-to-date with the information that you provide to us. If you request access to your Personal Information, we will inform you of the existence, use and disclosure of your Personal Information as allowed by law, and provide you access to that information.

When we use the term “Personal Information” in this policy, it means any information related to an identifiable individual, but does not include the name, title, business address, or telephone number of an employee of an organization.

What information do we collect?

We collect your name, company name, address, email address, phone number(s) and your subscription payment details, when subscribing and accessing the DemandCaster Service.

We need this information to provide you with our Services, for example, to confirm your identity, contact you, invoice you.

We collect your name, company name, and other pertinent planning related details when completing the DemandCaster Planning Policy Questionnaire.

We need this information to provision your DemandCaster instance per your planning needs in advance of commencing your subscription.

We collect your name, company name, and email address when you subscribe to our newsletter, respond to a survey or fill out a form on our web-site.

We need this information to send periodic emails that you opted in on our web-site

We collect data about the DemandCaster web-site, support site, billing, and application webpages that you visit and how and when you access these sites, including information about the device and browser you use, your network connection and your IP address.

We need this information to give you access to our services, personalize your experience, effectively respond to your customer service requests and support needs, and improve our Services.

Since DemandCaster is a forecasting and planning system, we collect Information about your business and your customers that including revenue, cost, margin and other financial information as defined in the data integration document at the time of setup.

We use this information to provide you with our Services so that you can plan demand and supply to meet the needs of your customers and improve business performance.

Any data we request that is not required will be voluntary or optional.

Your information, whether public or private, will not be sold, exchanged, transferred, or provided to any other party for any reason whatsoever, without your consent, other than for the express purpose of delivering the DemandCaster service.

Subscriber may opt-out of receiving communications relating to promotion and marketing by clicking on the opt-out link in the email that is sent or sending an e-mail message to

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or enter, submit, or access your personal information.

These security measures include: password protected directories and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely or PCI Scanning to actively protect our servers from hackers and other vulnerabilities.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

What is a cookie? A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. Every device that accesses our DemandCaster is assigned a different cookie by us.

Why does DemandCaster use cookies?

  • We use cookies to recognize your device and allow you to remain logged into DemandCaster at your option and maintain filters and views across the service.
  • We DO NOT use cookies to serve customized ads from Google and other third-party vendors.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential via executing an NDA. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. We also do not share, non-personally identifiable visitor information to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into DemandCaster and going to the ‘Users’ page or with authorization, the “Billing” portal.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

CAN-SPAM Compliance

We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and on line services and are applicable to the domain and all its sub-domains. It is not applicable to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website and service at End User Terms of Service.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and send an email notifying you of any changes.

Contacting Us

If there are any questions regarding this privacy policy you may contact us by emailing

Privacy Policy Customer Pledge

We pledge to you, our customer, that we have made a dedicated effort to bring our privacy policy in line with the the following important privacy laws and initiatives:

  • Federal Trade Commission Fair
  • Children’s Online Privacy Protection Act
  • Privacy Alliance
  • Controlling the Assault of Non-Solicited Pornography and Marketing Act
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